Dog hotel

Not like traditional “Dog Kennels” where dogs are just put in while their owners are away, our dog hotel is a lot of fun for your dog. Its a place they play, learn, relax and so much more!

As dog lovers, we totally understand how it feels to leave your own dogs behind when you are going away. Of course, its the best to be with your dog all the time, but we sometimes need to leave them for work, vacation or other activities that do not allow dogs to be around. We worry about them if they are feeling alone or stressed. We also miss them badly.

But, here at Pooch Dog Hotel, you don’t have to worry or feel guilty of leaving your dog!

Your dogs are spending most enjoyable and relaxed time in our hotel.

Dogs are looked after 24 hours by our professional dog trainers with lots of affection and attention in a clean and cozy environment.

Pooch dog hotel used to be an individual residence which has been renovated to accommodate our four-legged customers. Our staff share the space 24 hours, so naturally the room is perfectly air-conditioned and environmental hygiene is very well-maintained. So, its like leaving your dog with a good friend. They are all treated like our kids. We pay careful attention to individual characters in order to provide the best care possible during their stay with us.

As our hotel guests, dogs get two walks a day as well as plenty of play time in our garden. After the play, all dogs are exhausted and get good sleep in each crate.

The benefit of boarding your dog with us is that they get plenty of playtime in the garden without leash under the close watch by our professional dog trainers. This is not so common in usual kennels or pet hotels. Its like joining a scout camp. They play with other dogs, learn new things and even develop social skills!

Of course, some dogs prefer more relaxed or quiet environment. Then, we leave them separate from other playful dogs. They can play with us or relax and enjoy their own time.

We support individual needs and requests as much as possible.

Our hotel will be a fun and exciting experience for your dog different from life at home.

You are giving them a vacation! We are sure your four-legged friends enjoy their stay at Pooch Dog Hotel.

Our dog hotel provide pick-up & drop-off service to Tokyo, Kanagawa, Saitama as well as Narita airport. We have customers in various locations and with our travel experience, we can suggest the best possible plan for you and your dog.

Please note our long distance pick-up service is available for the hotel stay more than three days.

For details, please refer to our price list.

One day at the Pet Hotel

Pooch Pet Hotel for Dogs Arrival Check-in together with mummy or daddy As an alternative we offer pick-up and return service by car.
Pooch Pet Hotel for Dogs Health Check Health Check (skin appearance, limbs, buttocks, ears, mouth, eyes) Visual Health Check by our professional trainer and trimmer
Play Time Pooch Pet Hotel for Dogs Time to play in the spacious dog room and the dog run. Plenty of fun playing with the staff or other pooches.
Lunch Time: The pooches enjoy the meal their owners have brought in.
Midday Nap Pooch Pet Hotel for Dogs Time for a midday nap. Relaxation time with free activities.
Time for a Walk Pooch Pet Hotel for Dogs Time for a walk! A pleasant walk suitable to the physical strength and health of the pooch.
Dinner Time. The pooches enjoy the meal their owners have brought in.
Time for a Walk Pooch Pet Hotel for Dogs Time for a walk! A pleasant walk suitable to the physical strength and health of the pooch.
One day at the Pet Hotel

First Time Customers

If you would like to make use of the services of the Pet Hotel you will have to provide the following documents:

About the Meals

A change of food can cause a deterioration of the physical condition. We ask the owners to bring in the meals fed customarily, that the pooches have grown accustomed to. We do not prepare meals at our facility. Thank you for understanding.

Object of Service

All pooches from puppies to old dogs that are treated against fleas and mites. Time of Supervision Pooch Pet Hotel for Dogs
  • Please treat your dog against fleas and mites for the whole period of their stay.
  • A stay of 1 night encompasses the period of 24 hours after leaving the dog in our care. An extra charge is raised for every 30 minutes in excess of the 24-hour-period.
  • If these prolongation charges exceed the charge for one night, you will only be charged for one extra night.
  • Standard reception times are 08:00 am to 08:00 pm (please consult us for pick-up-times and prolongations).
  • A reservation one day ahead of using the service is required (in urgent cases please call directly).
  • We are open every day of the year! (No extra charge for New Year's holidays or O-Bon)

Frequently Asked Questions FAQ

  • Do you have regular holidays?
  • No. In case we have to stay closed because of in-house-training or maintenance work on the facilities we will make an announcement on our homepage.
  • During which hours can I bring in my dog?
  • Standard business hours are from 08:00 am to 08:00 pm. If you need our services outside this period of time or in emergencies please let us know by making a reservation one day ahead or calling us directly.
  • Do you also have a pick-up and return service?
  • Yes. We pick up and return dogs in the area within a one-hour-drive from our business location (Shibayama, Hasama Station). (Subject to charge) We also offer this service for Narita Airport and the Metropolitan Area. For details please consult the Pick-up Page.
  • Do you have a parking lot?
  • Sorry, but we only have one parking slot.
  • Do I have to bring something?
  • Please bring personal identification papers and the meals for your pooch, divided into single servings.
  • When do I pay?
  • Payment is due when the pooch is returned to the owner. Unfortunately, we can only handle payment in cash. Thank you for your understanding.
  • Is it necessary to have the dog sterilized or castrated?
  • This is not required. However, we cannot accept pooches while they are in heat. Thank you for understanding.
  • Where do the dogs sleep?
  • To maintain safety, they are housed in an enclosure or a dog house. There is always 24-hour-staff in the vicinity.
  • Is it possible to cancel an appointment?
  • Yes. In case you have to cancel an appointment, please contact us as soon as possible.
  • My dog has the habit of biting. Is that OK?
  • Depending on the dog's constitution and the degree of aggression we may refuse to take it in. Furthermore, if necessary, please supply a muzzle.
  • My pooch hates other dogs and dislikes people...
  • Corresponding to the character of your pooch we will take measures like moving it to a quiet room, or letting it play with and be played with those other pooches it likes, to avoid any unnecessary stress for your pooch.
  • My pooch currently takes medications.
  • Please bring in the medication prepared with the correct dosage, and write down the medication schedule and administration method.
  • Are dogs in the habit of marking OK for you, too?
  • Please bring in a Manner Belt or diapers for dogs with a marking habit.